Lost packages – Tips To Handle Them?

When you ship the packages the vast majority of shipments arrive at their destinations in good condition and on schedule. When something like this occurs, who actually is to blame for missed packages? Which is more important, the seller or the shipper?

In the vast majority of situations, it is the merchant that bears the brunt of the consequences. This is because the responsibility of the package from checkout to delivery lies on the firm they purchased from rather than the shipping carrier, a third party.

Step 1: Determine whether or not the packages that were despatched were indeed lost.

If a shipment that was on route to a client becomes certifiably missing and has not arrived at the customer’s doorstep four or five days after it was supposed to, it might be regarded as officially lost by the carrier.

Step 2: The parcels have gone missing. So, what do you do now?

This necessitates the use of the tracking number, verification of the item’s worth, and proof of insurance.

When sending high-value items, it is usually a good idea to have the shipments covered by insurance.

Between now and then, make certain that you offer the consumer a new item or a refund along with a heartfelt apology for missed package. 

Here’s how a package storage service may help with security: 

  • You may pick up several products with contactless access without having to deal with delivery people, property staff, or even other residents. 
  • Receivers’ cell phones get a unique access code or barcode from the intelligent parcel locker system, allowing them to pick up their items promptly and safely. 

This also ensures you that you won’t have any missed packages or the constant fear of theft. 

  • Time is becoming increasingly valuable. With Parcel lockers, the users can move on without having to wait in line at a mailroom to sign for delivery due to their automated nature. When a box is delivered, the mailroom worker places it in a designated locker.  

Step 3: Submit a Refund Claim for the Packages That Were Not Delivered

The tracker on your shipment is typically accurate and does not allow packages to go missing very often, if at all. Here are a few things to bear in mind if you’re intending to make a claim for one of your parcels that has gone missing.

  • If the contents of the box cost less than $100, you may complete the full form online and seek a refund without submitting any paperwork to the post office.
  • Pickup records, images of the damaged or missing goods, and proof of value paperwork are all examples of acceptable documentation.
  • Process that is time-consuming 

Filing a claim manually is a time-consuming process that requires you to deal with several forms, evidence, and document submissions.

  • Requires a significant amount of time 

 After filing a claim, you will not get your refund immediately; it will take at least 5-7 days or longer to receive a refund for even a single package.

  • Not a good investment of money 

The amount of time and money you will spend attempting to get a refund will be more than the amount of compensation you will most likely receive as compensation.

  • Inefficient Use of Resources 

This method does not provide a final result and requires a great deal of back and forth communication, as well as the re-submission of documents.


Yes, reimbursements are beneficial to your company’s bottom line.Example:

Being a victim of package theft is never enjoyable, and dealing with defective carriers is much worse. We hope that this guide will assist you in taking precautionary actions, obtaining a refund, or obtaining a replacement as fast as possible.

Read more: When to Hire a Moving Company?

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